These General Terms, conditions and agreements apply to all transactions that will take place through the online store of our Company under the name “KONSTANTOPOULOS SA. “Olymp” Food Industry “(” Company “), Tax Identification Number 094118813, Tax Office of Katerini, located in Katerini, at the 3rd km of the national road Katerini-Larissa, phone 23510 47000, e-mail: info@konstolymp.gr
Consequently, any user who does not agree with these terms must not use our online store and refrain from any transaction with it.
The Company may unilaterally change the General Terms, Conditions and Agreements at any time and the respective User must check them before making any transaction through our online store.
1. PROCESS OF ACCESS AND REGISTRATION TO THE ONLINE STORE
The Company maintains a freely accessible and visitable website with domain name “konstolymp.gr”.
For the use of the services provided by the online store and especially for the conclusion of contracts with our Company for the purpose of selling products from us to third parties, it is required to follow the procedure described below before the first submission of a product order.
If the Visitors of the online store wish to proceed with the purchase of one or some of our products, then they must complete the pre-configured application with the information required to create an account by entering a valid email address and a unique and personalized password of his choice (Login Procedure – Create an account). These data are used to certify the data of the Company’s counterparty. The protection of the privacy of this code is the sole responsibility of the user, and our Company does not know this code. In case of loss of the user password, the Company can return neon through the reset process through the relevant link provided on the website at the point of entry.
The Visitor is solely responsible for the truth, validity, accuracy, completeness and information of the data entered during the account creation process, and is solely responsible for any criminal and / or civil consequences from the declaration of false or non-existent data.
The Visitor has the possibility to log in to his account through the authentication process, ie entering the email and the unique password in the login form on the website. Access to the personal account is allowed only with the use of this information and is possible at any time. Keeping the password is an extremely important obligation and the Company will never ask you to provide this password.
If the Visitor wishes to be deleted from the system of our online store, then he can state it to us in writing by fax to 23510 47000 or by mail to info@konstolymp.gr
2. IMAGED PRODUCTS FOR SALE.
Our Company makes every effort so that the products displayed for sale in our online store are displayed as faithfully as possible to their real situation so that the consumer has full knowledge and image of them. Our Company is not bound by obvious typographical errors or other errors due to inadvertence, error or intervention of third parties or due to force majeure. Our Company does not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results.
The prices of the products displayed on the website are valid at the time of entry on the website and can be changed at any time without prior notice. ALL PRICES OF OUR PRODUCTS ARE SHOWED INCLUDING VAT. The final value of the ordered products is displayed during the last stage before the completion of the order. In any case, the customer at the time of receipt of the product ordered will pay the price indicated at the time of order.
3. LIMITATION OF LIABILITY
Our Company fully complies with applicable law.
Given the nature and volume of the Internet, under any circumstances and regardless of the existence or not of fault, our website is not responsible for any kind of damage suffered by the visitor / user of the pages, options, services and contents of our website which and visits freely. The contents of our website are provided “as is” without any warranty expressed or implied in any way. Our website denies all warranties expressed or implied, including, but not limited to, those which imply marketability and suitability for a company
specific purpose.
Our website does not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected without delay. Also, our website does not guarantee that the same or any other related website or the servers (servers) through which they are made available to visitors / users / members, do not contain “viruses” or other harmful software and components.
4. SUBMISSION OF ORDER
After the pre-described registration process, the Visitor can log in to his account in our online store, and if he wishes, he can proceed to purchase products from our Online Store.
After selecting the product or products that interest him, the Visitor proceeds to his / her order by filling in his / her details the special form that exists in our online store, ie: name, surname, address, postal code, city, telephone (landline or mobile), e-mail address and country. Our Company may not interfere in the personal data entered by the Customer, which it perceives as correct and true, reserving all its legal rights in case it finds that they are fake, false or non-existent. The Customer is solely responsible for the truth, validity, accuracy, completeness and information of the data entered as his data in the application, and is solely responsible for any criminal or civil consequences from the declaration of false or non-existent data.
For the submission of the order, the declaration of acceptance of the present general terms, conditions and agreements is required with a choice in an obvious and specific point that is provided in the order form. With this statement the Customer expressly and unreservedly states that he was aware of these terms before submitting the order and that he knows and accepts that such order involves an obligation to pay us the price of the ordered products. By filling in these details and the acceptance statement, the Visitor’s order is automatically sent and registered in our electronic system. Until now, there is only the Visitor’s proposal for concluding a purchase contract.
Upon receipt of the form and these data, the Company sends depending on the method of communication chosen by the Customer the confirmation of receipt in that of his order, in which case the order is considered received by the Company.
In case the Customer finds any error in his order, then he must immediately inform our Company in writing via email at info@konstolymp.gr or by fax at 23510 47000 to correct any incorrect information and to update the order.
The company checks the availability, and if it exists, sends to the customer the so-called “Order Acceptance Confirmation”. The “Order Acceptance Confirmation” lists in detail the ordered product and its characteristics, price, shipping costs and in general all the details of the order. From this moment the obligatory contract of sale between our Company and the Customer is considered concluded, creating relevant claims for the contracting parties.
5. PRODUCT AVAILABILITY.
Every product available through the online store is marked “available”, if it is in stock, or “sold out”, in case the product appears in our online space, but is not available for sale at the time.
As availability is subject to change at any time, our company reserves the right to make its products available. If a product appears unavailable in the online store, either the order will not be accepted, or, in case the product is sold out after the completion of the order, the Company undertakes the obligation to immediately notify the customer in one of the ways that he has selected and canceled the transaction by returning the amount paid, depending on the method of payment. In both cases, the Company undertakes to take the above actions without undue delay.
In case of an order consisting of several parts, if one of these parts is not available, then the Company must immediately notify the customer. The Customer is entitled without justification and if the order can not be realized in its entirety due to lack of availability, to cancel his order by sending an e-mail to info@konstolymp.gr, and the Company is obliged to return the amount to the Customer within a reasonable time period from the receipt of the cancellation e-mail and in any case not after 30 days.
6. ORDER DELIVERY – DETAILS.
The delivery methods and the specific terms for each one are the following:
a. DELIVERY TO CUSTOMER’S SELECTION ADDRESS:
In case the Customer chooses
as a way of delivery the shipment to the address of his choice, then the ordered product is delivered by the Company to a Courier Company, which undertakes its delivery to the Customer. The Customer is solely responsible for the accuracy, truthfulness and completeness of the shipping address details. In case this place is false or does not belong to the Customer, then our Company reserves all its legal rights. In case the delivery address does not belong to the Customer but to a Third Party, to whom the item will be delivered as a “gift”, then the Customer must enter all the necessary requested information in the relevant form, so that our Company knows that The “Gift” procedure will be followed.
Both the Customer-Buyer and the Third Party – Donor (in the case of the Gift) must present a relevant document of a public Authority for the identification of the person, while especially in the case that the item is delivered to a Third Party, account of the Buyer (ie not in the case of the Gift), then the third party must have the relevant authorization for the receipt of the item as well as a relevant document from a public authority to establish the identity. The Buyer or the authorized third party must carefully check the thing delivered to him and confirm, by signing the relevant form, that he has received the order and that it is in excellent condition. Upon receipt of the item the risk goes to the Buyer.
7. DELIVERY TIME.
In case the delivery of the ordered item must be made within the Greek Territory, then our Company is committed to deliver it within 3 to 5 working days, while in case the delivery is to be made Abroad, our Company is committed to deliver this within 14 days. In the event that for any reason it is reasonably foreseen that the delivery of the order will be delayed, our Company will immediately inform the Customer and will make every effort to ensure that the order is delivered within a short and reasonable time. In any case, our Company must deliver the item no later than twenty days after the confirmation of the order unless there are cases of force majeure.
In the event of force majeure lasting more than 30 days, each of the parties has the right to terminate the contract without compensation, while the Company is obliged by the notification from or to the termination of the contract, to return the amount immediately to the Customer, depending on the method of payment.
8. COST OF COUPON TRANSPORT.
The cost for the shipment of the ordered product through a courier company is € 10 for each order within the Greek Territory, while for each delivery of an ordered item abroad, the cost of courier amounts to € 20 per order and is borne by the Customer, who owes to prepay the amount together with the amount of the order, as it is also explicitly stated on the ordering platform of our online store.
9. METHODS OF PAYMENT:
The following payment methods are defined restrictively from which the Customer can choose:
A. Using a credit / debit card:
In this case, the payment for the electronic transaction takes place through an automatic referral through our online store to the relevant page / platform of the relevant Bank. In order to carry out the transaction, it is necessary to accept the terms of the transaction mentioned there by the respective Bank for which the Company bears no responsibility.
10. RIGHT OF WITHDRAWAL.
The Customer has the right to withdraw from the relevant contract without giving a specific reason (unjustified), within 14 calendar days from the date of delivery or receipt of the Item, provided that the following terms and conditions are met:
The withdrawal is in writing. The Customer must fill in the special form which is available on our website, under the link https://eshop.konstolymp.gr/wp-content/uploads/Entypo-Ypanaxorisis.docx and send it to our Company, either via email to the e-mail address specified above, by mail to the above address, or by fax to 23510 47000. The Company must confirm in writing the receipt of the withdrawal letter, by sending a message through one of the communication methods specified by Customer.
The withdrawal in respect of the above does not concern defective products or products, which show deficiencies of contracted quality and for which other provisions apply.
The Customer is obliged to return the product in the condition in which it was delivered, ie the product must not have been used, worn, damaged,
with all the relevant documents (certificates, warranty cards, etc.) that accompany the product.
The product must be accompanied by the original purchase document.
The customer is not obliged to pay to the Company the amount spent by the Company for the shipment of the product, unless the Customer has explicitly chosen a delivery method other than the standard delivery method that we mention in our online store.
The Customer is charged only with the costs of returning the item to the Company. The return can be made only through the Courier company with the name “General Post Office S.A.E. _ Courier – Courier of documents, parcels – small parcels »Central L. Kifissou, number 14, PC 18233, Agios Ioannis – Rentis, phone 210 4851100 and fax: 210 4812902, otherwise with delivery of the returned product to the physical store of our Company.
The Customer is obliged to return the item within a period of 14 calendar days from the receipt of his statement of withdrawal to our Company. It is enough to send the thing to our Company within the above deadline.
Our Company is obliged and committed to do so without undue delay within 14 calendar days from the day on which it was informed of the buyer’s decision to withdraw from the contract, to return to the buyer any price received for the specific sale contract, using Exactly the same means of payment as those used by the consumer for the initial transaction, unless otherwise agreed between our Company and the Customer, provided that the product and its accompanying documents have been returned as above.
Especially in the case of payment by debit / credit card, our Company is obliged to notify the Bank without delay of the cancellation of the transaction. The Company is not responsible for any other action as the cancellation of the transaction and refund of the amount paid in the above manner can only be made by the Bank as the issuer of the credit card, under and under the specific terms of the banking agreement between the Bank and the Customer.
The Company declares to us explicitly and in accordance with the Law that it is entitled to withhold the price until it receives the returned product or until the Customer provides receipts regarding the shipment of the item to the Company.
In case of shipment of the product in a situation that does not correspond to the situation with which the Customer received it or without any of the necessary accompanying documents, the receipt of the product and the acceptance of the withdrawal fall at the absolute and discretionary discretion of the Company. The Company is entitled to reject the withdrawal statement if the product is not returned in the condition in which it was delivered. If the Company accepts the withdrawal refund, the Customer is responsible to compensate the Company for the reasonable reduction of the value of the item due to its use. The Company is entitled to agree with the customer its compensation even with mutual set-off.
If something is accompanied by a gift, then the gift should be returned with the product.
11. EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL UNDER ARTICLE 3l Law 2251/1994.
The right of withdrawal is not granted in the following cases:
A. The order was not placed through our online store, but from the physical store, as then it is not a distance selling contract.
B. The ordered product was manufactured according to specific, clearly personalized specifications set by the customer.
12. LIABILITY IN CASE OF DEFECTIVE PRODUCT ‘LACK OF REASONABLE PROPERTY.
In case the product shows a defect or lacks a contracted quality, the Customer has by law (Civil Code, article 540) the following rights, divisively mentioned:
1. To demand without charge the correction or replacement of the thing with another, unless such an action is impossible or requires disproportionate costs,
2. To reduce the price,
3. Withdraw from the contract, unless it is a minor defect.
Our company must carry out the correction or replacement in a reasonable time and without significant inconvenience to the buyer.
In order for a property to be considered contracted, it must have been agreed in writing by the Customer and the Company and must be clearly stated in the relevant agreement.
The Customer must immediately inform the Company in writing both of the finding of a defect and of the lack of agreed capacity by mail, fax, postal letter or any other document type.
The Company will examine the product for which the defect is defective or the agreed quality is missing in order to verify the correctness and truth of the Customer’s request.
13. LIABILITY IN CASE OF SHIPPING NOT ORDERED PRODUCTS
In the event that an error follows the sending of products to a Customer without him having ordered the said products, then the latter is obliged to immediately notify the Company to report the incorrect shipment and to arrange the return of these products at the expense and expense of the Company. us. In no case the unconditional receipt of these products or the failure to inform the Company about the error, does not apply as an acceptance or statement of intent to purchase the products.
In case our Company requests the return of the products sent by error, the Customer or a third party who received the product must return them immediately, no later than 8 working days from the day of notification. If the above deadline expires unfulfilled, then it is considered that the Customer wishes to obtain them, in which case the Company is entitled to claim the price corresponding to the product in any legal way.
14. DECLARATION OF CONFIDENTIALITY.
Any personal data and information that the Customer registers or otherwise provides to the Company, as well as what is collected at the request of the Company are completely confidential and the Company undertakes to use them exclusively for the purposes of proper provision of our services to the Customer and communication with him in the context of the services provided. No information or correspondence is disclosed to third parties unless this is necessary for the execution of the order (eg providing name, address and telephone details to courier service providers, technical support service providers such as Hosting services). ) or if deemed necessary by law.
15. LINKS TO OTHER WEBSITES (LINKS) AND ADVERTISING
Our website does not control the availability, content, privacy policy, quality and completeness of the services of other websites and pages to which it refers through hyperlinks or ads that appear on our website in the form of banners, skin, adventorials etc. Therefore, for any problem that occurs during their visit / use, the User must go directly to the respective websites and pages, the administrators of which are solely responsible for the provision of their services. Our website should in no way be construed as endorsing or accepting the content or services of the websites and pages to which it refers or linking to them in any other way.
16. LINKS TO THE NETWORK
Links that link to the web via hyperlinks, images or videos only to the home page and not to pages that may have a password unless there is an explicit agreement to the contrary between the content owner and the referrer.
17. COOKIES AND IP ADDRESSES
Our website may use cookies and collect IP addresses.
Cookies are the small text files that are stored on the hard drive of each visitor / user / member for the purpose of identification by the respective website of the Visitor / User data, thus facilitating his entry and browsing the website. The Company does not access or receive information through cookies of any document, file or data that is stored or installed on the personal computer of the Visitor / User.
Cookies can also be used for statistical purposes to measure the traffic and popularity of our website or for marketing purposes. The user upon entering the website is invited to accept or reject the application of cookies. In case, however, it does not wish to use cookies, the Company does not guarantee full accessibility to all the services of our website.
IP Address is the address through which the computer of each visitor / user / member has access to the internet. Similarly, IP addresses are used for statistical purposes or for marketing purposes.
18. COPYRIGHT – INTELLECTUAL PROPERTY RIGHTS.
Trademarks, insignia, and in general any distinctive element and content of this website and our online store including images, graphics, photographs, drawings, texts and services provided have been registered with the competent authorities and are protected as legally registered in Greece. and internationally, being the intellectual and intellectual property of our Company. Unless otherwise agreed in writing, none of the above may be sold, copied, modified, reproduced, etc. in whole or in part.